Service

Automation SLA Scorecards

Recurring scorecards that track latency bands, throughput, and SLA misses for API-backed automation programmes.

From HK$22,000 / month Informational retainer range

Who it helps

Leaders who need a calm monthly view of automation performance without drowning in raw observability noise.

What we examine

• Agreed SLAs versus observed bands
• Drift after releases or partner changes
• Ownership of each miss (automation vs upstream)
• Narrative suitable for ops reviews and board packs

Deliverable

A living scorecard refreshed on a cadence you choose, plus short office hours to interpret spikes. Retainer scope is confirmed in writing before billing.