Refund policy

Last updated: 29 July 2026

This policy applies to advisory and measurement engagements sold by API Automations Olutions. It does not cover product licences or physical goods—we do not sell those.

Eligibility

Fees are tied to scoped professional services described in an accepted proposal. Refunds are considered when we cancel an engagement, fail to deliver the agreed deliverables within a material timeframe, or when both parties agree in writing to unwind unused prepaid work.

Timeframe

Refund requests must be emailed to hello@apiautomationsolutions.digital within fourteen (14) days of the invoice date for prepaid packages, or within seven (7) days of a missed deliverable date stated in the proposal.

Full and partial refunds

• Full refund: if we have not started discovery or access work and you cancel at least five business days before the kickoff date.
• Partial refund: if work has begun, we may refund the unused portion after deducting completed workshops, analysis hours, and third-party costs already incurred with your approval.

Non-refundable items

Completed audits, delivered scorecards, workshops already held, and custom telemetry designs accepted by you are non-refundable. Deposits reserved to hold calendar space are non-refundable within five business days of kickoff unless we cancel.

Process and timing

Email the invoice number, engagement name, and reason. We confirm receipt within three business days and decide within ten business days. Approved refunds are returned via the original payment method within fourteen business days of approval.

Cancellation and rescheduling

You may reschedule a workshop once without fee if you give at least three business days’ notice. Later changes may incur a rescheduling charge stated in the proposal. No-shows for scheduled workshops without notice forfeit that session’s fee.

Work already started and purchased materials

Time spent on data access, diagramming, and draft reports counts as started work. Any licensed datasets or tooling purchased specifically for your engagement with prior written approval are billed at cost and are non-refundable once purchased.

Exceptions

Mandatory consumer rights under Hong Kong law remain unaffected. Retainers pause by mutual written agreement; unused prepaid retainer months may be credited toward future scorecard cycles within six months.

Contact

Refund requests: hello@apiautomationsolutions.digital, +852 2543 3840, Wing Shan Tower, Sheung Wan, Hong Kong.